Last updated: July 21, 2026

At Phones Casely, we believe a great case should arrive with the same ease and care with which it is designed. This Shipping Policy explains where we ship, what standard delivery costs, when an order is expected to arrive, and what to do if you need help along the way. Please read it before placing an order.

Our Shipping Promise

Phones Casely offers free standard shipping on eligible orders delivered within the United States. We work to make delivery information straightforward: the shipping option, any applicable charge, and the estimated delivery period shown at checkout are the information that apply to your order.

We do not intentionally hide handling, delivery, logistics, or carrier charges. If an order is not eligible for free standard shipping, or if a delivery limitation applies to the address provided, that information will be presented before you complete payment.

Where We Ship

We currently ship to customer delivery addresses in the United States. We do not currently offer international shipping. Our inventory is dispatched from [Ship-from Warehouse City, State/Province, Country]. We may use one or more fulfillment partners and carriers to deliver your order efficiently.

At this time, shipping availability may be limited for certain remote areas, territories, military addresses, or addresses that cannot be served by the selected carrier. If we cannot fulfill an order to the address supplied, we will contact you using the email address associated with the order.

Processing and Delivery Time

Every order goes through payment authorization, order review, packing, and carrier handoff before it begins transit. The following estimates are provided in business days, meaning Monday through Friday, excluding U.S. federal holidays and days when our fulfillment or carrier partners are not operating.

Stage	Typical Time	What It Means
Order processing	Up to 1 business day	We review the order, prepare the item, and hand it to the carrier.
Standard transit	2–5 business days after dispatch	The carrier moves the package from our fulfillment network to your delivery address.
Shipping cost	Free on eligible U.S. standard orders	No standard shipping charge is added for eligible orders at checkout.

Delivery dates are estimates, not guaranteed arrival dates. An order placed after our carrier collection window, on a weekend, or on a holiday may begin processing on the next business day. Severe weather, carrier capacity, peak-season volumes, incomplete addresses, or circumstances outside our reasonable control can also extend delivery time. When a material delay is known to us, we will make reasonable efforts to notify you.

Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address entered at checkout. Once your package is handed to the carrier and tracking is available, we will send a shipping confirmation with tracking details where available. Carrier scans can take time to appear; please allow up to 48 hours after shipment for tracking activity to begin updating.

Tracking information reflects the carrier’s records. Delivery estimates, route changes, and final delivery scans are controlled by the carrier after handoff. We encourage you to use the carrier’s tracking page for the most current delivery status.

Shipping Address Accuracy

Please review your shipping address carefully before submitting an order. You are responsible for providing a complete and accurate delivery address, including apartment, unit, building, suite, or access information where required. Phones Casely is not responsible for delays, loss, or additional delivery charges caused by an incomplete or incorrect address provided at checkout.

If you notice an error, contact us as soon as possible at help@phonescasely.com with your order number. We will try to help, but we cannot guarantee an address change after an order has been processed or transferred to a carrier.

Delivered, Delayed, Lost, or Damaged Packages

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier. Some carriers mark a package as delivered shortly before it is physically placed at the address. If the package remains missing, contact us with your order number and delivery details so that we can review the available information and advise you on next steps.

If a package arrives visibly damaged, please take clear photos of the outer packaging and the product before disposing of any materials, then contact us promptly. For product damage, incorrect items, or defects, please also review our Refund & Return Policy.

Changes, Cancellations, and Split Shipments

We begin processing orders quickly so they can reach you without unnecessary delay. For that reason, order changes and cancellations cannot be guaranteed once an order has been submitted. If an item becomes unavailable after purchase, we may cancel the unavailable portion of the order and issue a refund to the original payment method, or contact you with available options.

When an order contains multiple items, products may ship separately at no additional standard-shipping charge to you. If this happens, you may receive more than one tracking number and the items may arrive on different days.

Merchant Center Consistency

The shipping cost and delivery information displayed on our website are intended to match the shipping settings used for our product listings. If you see information that appears inconsistent, please contact us before placing an order so we can clarify the correct terms.

Contact Phones Casely

Questions about an order, a policy, or a product? Our Customer Care team is here to help.

• Email: help@phonescasely.com
• Customer Care Phone: [Customer Service Phone Number]
• Legal Business Name: [Company Legal Name]
• Business Address: C, 7/F., Block 2
  Harbour Place Block 1, Oi King St